Privacy Policy

Last Updated: October 2023

Welcome to Nand Pharmacy (accessible via https://nandpharmacy.shop/). Your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact number, email address, and delivery address provided when you make an inquiry or place an order.
• Health Information: Copies of prescriptions (where required by law for scheduled drugs).
• Technical Data: IP address, browser type, and usage patterns collected through cookies to improve your browsing experience.

2. How We Use Your Information

We use your data for the following purposes:

• To process and deliver your orders accurately.
• To verify prescriptions as mandated by the Pharmacy Council of India and State Drug Control authorities.
• To communicate with you regarding your orders or health-related inquiries.
• To comply with legal and regulatory obligations under Indian law.

3. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Delivery Partners: To ensure your medicines reach you.
• Legal Authorities: If required by law, court order, or government regulation (e.g., drug control audits).
• Service Providers: Third-party vendors who assist in website hosting or payment processing, under strict confidentiality agreements.

4. Data Security

We implement industry-standard security measures (including SSL encryption) to protect your sensitive health data. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights (As per DPDP Act, India)

Under Indian law, you have the following rights:

• Right to Access: You can request a summary of the personal data we hold about you.
• Right to Correction: You can request that we update or correct inaccurate information.
• Right to Erasure: You can request that we delete your data (subject to legal record-keeping requirements for pharmacy sales).
• Right to Withdraw Consent: You can opt-out of marketing communications at any time.

6. Prescription Handling

Nand Pharmacy strictly adheres to Indian laws regarding the sale of prescription-only medicines. Any prescription uploaded to our site is treated as a highly confidential medical record and is only accessible by our licensed pharmacists.

7. Cookies

Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of the website.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us & Grievance Redressal

In accordance with the Information Technology Act, 2000, if you have any questions, concerns, or grievances regarding this policy, please contact our Grievance Officer:

Address: 12/5E, NEAR MASJID, PURANI KATHWALI, KAHIDORA JAIGANJ, ALIGARH – 202001

Email: drnandkishore904@gmail.com

Phone: +91-95571-11009